How we handle your information.
Plain-English answers about what we collect on this website, why we collect it, and the choices you have.
Effective date: October 27, 2026
This Privacy Policy explains how Power House Home Energy ("Power House," "we," "us") collects, uses and shares information when you visit powerhouseli.com (the "Site"), contact us, or receive emails from us. By using the Site, you agree to the practices described here.
Information you give us
We collect the information you choose to share with us, for example when you:
- Request an energy review or fill out a contact form (name, email, phone, address, and details about your home and energy use)
- Chat with us using the chat window on the Site
- Call, text or email us, or share documents such as a utility bill so we can review your energy use
- Submit our unsubscribe form
Information collected automatically
When you visit the Site, we and the services we use collect some information automatically through cookies, pixels and similar technologies. This can include your IP address, browser and device type, the pages you view, how long you stay, the website or ad that brought you here, and general location (such as city or region).
We use these tools:
- Google Analytics 4 helps us understand how visitors find and use the Site, so we can improve it. Learn more in How Google uses information from sites that use its services.
- Meta Pixel (Facebook and Instagram) measures how our ads perform and lets us show ads to people who have visited the Site or watched our videos.
- Google advertising features, such as remarketing, may be used to show our ads to people who have visited the Site.
- Pipedrive powers our contact forms and website chat, and stores the information you submit so we can follow up with you.
- YouTube hosts some of our videos. When you play an embedded video, YouTube (Google) may set its own cookies.
Advertising and remarketing
We may use the Meta Pixel and Google advertising features to show Power House ads to people who have visited our Site or watched our videos, on Facebook, Instagram and other websites and apps. These companies use cookies and similar technologies to recognize your browser or device. We do not give these companies your name, email or phone number through the Site.
You can limit or opt out of this kind of advertising:
- Facebook and Instagram: Meta Ad Preferences
- Google: Google My Ad Center
- Google Analytics: Google Analytics Opt-out Browser Add-on
- Many advertising companies at once: Digital Advertising Alliance and Network Advertising Initiative
You can also block or delete cookies in your browser settings. Some parts of the Site may not work as well without them. Our Site does not currently respond to browser "Do Not Track" signals.
How we use your information
- To answer your questions, prepare your energy review and proposal, and deliver the projects you ask us about
- To send you information about solar, roofing, heat pumps and related services, which you can stop at any time
- To understand how the Site is used and make it better
- To measure and improve our advertising
- To protect against fraud and spam, and to comply with the law
How we share your information
We do not sell your personal information. We share it only as needed to serve you:
- With the installation, financing and incentive partners involved in a project you ask us about (for example, to design your system, process permits and utility paperwork, or check what you qualify for)
- With service providers that help us run our business, such as website hosting, analytics, advertising, email and customer-management tools
- When required by law, or to protect our rights and the safety of others
Email and your choices
Every marketing email we send includes a way to unsubscribe. You can also use our unsubscribe page or email steve@powerhouseli.com with "Unsubscribe" in the subject line. You may still hear from us about an active project or service request.
You can ask us to tell you what personal information we have about you, correct it, or delete it by contacting us using the details below. Depending on where you live, you may have additional privacy rights under your state's law, and we will honor them as required.
How long we keep information
We keep your information for as long as we need it to serve you, support projects and warranties, and meet legal and business record-keeping requirements. Analytics and advertising data is kept according to the settings and policies of those services.
Security
We use reasonable measures to protect your information. No website or online service is completely secure, so we cannot guarantee absolute security.
Children's privacy
The Site is meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us and we will delete it.
Links to other websites
The Site links to other websites, such as social media pages and our partners' sites. Their privacy practices are governed by their own policies, not this one.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will change the effective date at the top of this page.
Contact us
Questions or requests about your privacy? Contact Power House Home Energy, Saint James, NY:
- Email: steve@powerhouseli.com
- Phone: 516.205.5434